Privacy Policy
Taylor Clarke Partnership Limited (“Taylor Clarke”, “we”, “our”, or “us”) is committed to protecting the privacy of individuals who use our digital coaching and mentoring platform, Hoolr (“the Platform”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you access the Hoolr platform, related websites, or services (together referred to as the “Platform”).
Hoolr is a digital platform operated by Taylor Clarke to support coaching, mentoring, leadership development, and learning programmes delivered by Taylor Clarke and its clients.
Please read this Privacy Policy carefully. By using the Platform you acknowledge that your personal data will be handled as described in this policy.
We may update this Privacy Policy from time to time. Any changes will be posted on our website.
Who is responsible for your data
Taylor Clarke Partnership Limited acts as the Data Controller for personal data collected through the Hoolr platform where Taylor Clarke delivers coaching or mentoring programmes directly.
Where organisations use the Hoolr platform to administer their own coaching or mentoring programmes, the organisation sponsoring the programme may act as the Data Controller, and Taylor Clarke acts as a Data Processor, providing and supporting the technology platform.
Hoolr Education Limited may provide technical services supporting the platform under contract with Taylor Clarke.
Taylor Clarke processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection legislation.
Information that we collect
When you use the Platform, we may collect personal information including:
Information you provide directly
This may include:
name
email address
contact information
professional information (for example job role or organisation)
profile information used for coaching or mentoring programmes
responses to surveys, assessments, or feedback forms
goals or development objectives submitted during programmes
communications you send through the Platform
Programme participation data
Where you are participating in a coaching or mentoring programme, we may collect information such as:
• coaching session feedback
• programme participation information
• goal progress and reflections
• development themes or insights shared through the platform
Technical data
When you access the Platform we may automatically collect:
IP address
browser type and device information
pages visited
time spent on the platform
usage activity within the system
This information helps us improve the performance and usability of the Platform.
Files and content you upload
The Platform may allow users to upload documents, notes, or resources related to coaching or mentoring activities. These files are stored securely and used to support the delivery of the programme.
How we use your data
We use personal data to operate and improve the Hoolr platform and to support coaching and mentoring programmes.
This may include using your data to:
create and manage your account
provide access to the Platform
administer coaching or mentoring programmes
support matching between coaches and participants
enable communication between programme participants and coaches
collect programme feedback and development insights
provide programme reporting and evaluation
improve the functionality and performance of the Platform
communicate important service updates
Where appropriate, anonymised or aggregated data may be used to generate programme insights or reports.
We may also use your contact details to provide information about services that may be relevant to you. You may opt out of marketing communications at any time.
Legal basis for processing
Under data protection legislation we must have a lawful basis for processing personal data. We rely on the following legal bases:
Performance of a contract
Where processing is necessary to provide access to the Platform or deliver coaching or mentoring programmes.
Legitimate interests
Where processing is necessary to operate and improve the Platform, deliver programme insights, and develop our services.
Legal obligations
Where we must process data to comply with legal or regulatory requirements.
Consent
Where consent has been provided for specific activities such as marketing communications.
Disclosure of your information
Your personal information may be shared with:
organisations sponsoring coaching or mentoring programmes
coaches or programme facilitators involved in delivering programmes
trusted service providers who support the operation of the Platform
cloud hosting providers and technical infrastructure partners
professional advisors where required for legal or regulatory purposes
We only share information where necessary and ensure appropriate safeguards are in place.
We do not sell personal data to third parties.
International transfers
The Hoolr platform is hosted on secure cloud infrastructure located in the United Kingdom.
Personal data is stored and processed within the UK unless otherwise agreed.
In some circumstances, limited data may be processed by trusted service providers who operate internationally (for example analytics or communication tools). Where this occurs, appropriate safeguards are implemented to ensure personal data remains protected in accordance with UK data protection legislation.
Security
We take the security of your personal data seriously.
Appropriate technical and organisational measures are implemented to protect personal information from unauthorised access, loss, misuse, or alteration. These measures include:
secure hosting infrastructure within the UK
encrypted data transmission
access controls and authentication
regular monitoring and security updates
While we take reasonable steps to protect your data, no internet transmission can be guaranteed to be completely secure.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including programme delivery, contractual obligations, and legal requirements.
In most cases personal data will be retained for up to seven years after the end of programme participation or account activity, unless a longer retention period is required by law.
Cookies
Cookies are small text files stored on your device when you visit a website.
We use cookies to:
• ensure the Platform functions correctly
• remember user preferences
• analyse how users interact with the Platform
You can control or disable cookies through your browser settings. However, some features of the Platform may not function properly without them.
Your rights
Under data protection laws you have rights including:
the right to access your personal data
the right to request correction of inaccurate data
the right to request deletion of your data
the right to restrict or object to processing
the right to data portability
the right to withdraw consent where processing relies on consent
Requests can be made by contacting us using the details below.
We aim to respond to all legitimate requests within one month.
Contact us
If you have any questions about this Privacy Policy or how your data is handled, please contact: support@hoolr.co.uk